Smart security. Made simple

Smart security. Made simple.

FAQs 1

Frequently Asked Questions

Looking for answers? We’ve got them right here! Below is a list of our most frequently asked questions. If there isn’t an answer to a question you may have, feel free to contact us.

You should test your system monthly. Please refer to your owner’s manual for instructions.

Yes, the back up power supply will keep the home protected for up to 24 hours.

Always call 911 first in the event of an emergency. If you cannot make the call, press the appropriate panic buttons, and BSG will contact the necessary authorities for you.

No, the system operates as an independent unit and can only be turned off at the premise

We do have programs to move your service if you move into another home. Please contact our Customer Service Department.

This means that the alarm system has lost power (electricity). Please check the outlet that the transformer is plugged into to see if it is operational. (You might just have a circuit breaker that needs to be reset.) If the outlet is working properly a service call is needed.

There could be several reasons for the system not being able to communicate. Problems with your phone service, malfunction of the system, etc. Please contact us so that we can evaluate the problem for you.

This method should only be used as a final alternative for disarming a system and clearing the problem. The battery that is located in the box in one of your closets must be unplugged (take both terminals off of the battery). You must then also remove the transformer that is plugged into one of your electrical outlets.

The system is telling you that one of your zones is open. You might have movement in front of a motion detector or one of your doors / windows might not be completely closed. If your alarm recently went off then the system needs to be cleared and then it will be ready to arm.

One of our trained customer service representatives might be able to solve your problem right over the phone. Please call customer service for assistance.

Please call our Central Station and they can assist you 1-866-427-4967.

After Hours Emergency Alarm Service Call (888) 687-6664

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855-MYSMARTHOME

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(210) 202-0525

Email Sales Team:
[email protected]

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SAN ANTONIO OFFICE 12702 Cimarron Path San Antonio, Tx. 78249 (210) 877-1222
AUSTIN BRANCH 2201 Denton Drive, Suite 101 Austin, TX 78758 (512) 213-4494

4.9 807 reviews

  • Kirtus Clanton ★★★★★ 2 months ago
    Eugene was very detailed oriented. Extremely helpful. Corrected any deficiencies that were discovered. … More Provided excellent insight on future additions to the system. Hooked up lol the apps and left my home wired, connected and secured! A+++ service. Thank you Eugene! You were amazing!!!
  • Gary DeLeon ★★★★★ 3 months ago
    Recently set up and installed my alarm system and cameras by BSG... Service Tech Arturo Torres was extremely … More professional, personable and helpful. He went out of his way to make sure to be thorough explaining the equipment, suggested settings and even extended his personal number for further questions..
  • faith sohocki ★★★★★ 4 months ago
    I have just had the pleasant experience of working with Mark to install nearly all my home security devices. … More It is wonderful to have such a skilled person come to our new home and set all. Then educate us so that we can take over and control all the advanced equipment. Thank you Mark for your intelligence and sincerity!
  • Tejeda Tejeda ★★★★★ 4 months ago
    Big thanks to Martín and Sam for going above and beyond my expectations with installing outdoor speakers, … More a big screen tv and a whole theater room setup. They were prompt, courteous, and professional. They maintained a clean work area and accomplished the tasks efficiently and effectively. I could not have made a better choice by allowing BSG and their expert techs to handle this big order. All my questions were answered and their knowledge was next level.
    I would also like to thank Rob Plada who made it all come together. He knew exactly what I wanted recommending top notch equipment while maintaining a budget conscious selection of choices. He made himself readily available and answered all my questions prior to install.
    BSG overall from Cory Hatters, Rob, Sam, and Martín have exceeded my expectations and I will be using them for all my services in the future.
  • L. Ramirez ★★★★★ 6 months ago
    My husband and I were very happy with the work that Mark R. did for us today. We are also impressed with … More his knowledge of the system he installs. He took the time to show us exactly what our system can do when it comes to protecting our home. Mark left us feeling comfortable and secure with our alarm system. Thank you, Mark! Keep up the great work. BSG? Mark is an asset to your company and he should be recognized for his work.