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Introducing Safety Button

Your Personal Safety Solution

Empower yourself with Safety Button, the latest addition to the Alarm.com app. Now, personal safety is just a tap away, seamlessly integrated into your everyday life.

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Introducing Safety Button, a smarter, more advanced way to connect to police, fire, or emergency medical help when needed.

Expand Your Security Beyond Home

Safety Button extends Alarm.com’s renowned security platform beyond the confines of your home. Wherever you are in the United States, enjoy personal safety with professional response, 24/7.

Access Anytime, Anywhere

Utilize personal safety features directly from the Alarm.com app, without the need for additional hardware.

Advanced Emergency Connection

Connect instantly to police, fire, or emergency medical help whenever you need it. Safety Button offers a smarter and more efficient way to stay safe.

Instant Assistance, No Dialing Required

Whether it's a medical emergency or a security concern, Safety Button ensures that help is just a tap away. Skip the phone calls and get assistance right when you need it.

Text Communication

In situations where speaking may not be an option, Safety Button allows you to text dispatchers and responders. Stay connected and communicate your needs even in challenging circumstances.

Introducing Safety Button, a smarter, more advanced way to connect to police, fire, or emergency medical help when needed.

Elevate Your Safety, Anytime, Anywhere

Safety Button empowers you to stay safe and secure, whether you’re at home, at work, or on the go. Experience peace of mind with professional emergency response, seamlessly integrated into your everyday life.

To set up the Safety Button:

  1. Log into the customer app.
  2. In Set up Safety Button, tap Get Started.
  3. Tap Continue.
  4. Enter your phone number, then tap Next.
  5. You will receive a 6-digit verification code by text message. Enter that code, then tap Verify.
  6. Enter your first and last name.
  7. Sharing your location is required for accuracy and success of this feature.
    • If location settings have not yet been enabled, tap Ok, then tap Allow while using the App.
    • It is required to update the location permissions to Always so emergency responders are provided an accurate location. Tap Go To Settings and change the location permissions to Always and tap the Precise Location toggle switch to enable it.
  8. Once this is changed, return to the customer app, then tap Next.
  9. Practice pressing and holding the Hold until safe button and then releasing when instructed.
  10. An image of your location will display. Tap What If I Don’t Need Help?.
  11. Enter your 4-digit PIN, then tap Create.
  12. Tap Done.

To use the Safety Button:

  1. Log into the customer app.
  2. Tap Safety Button.
  3. Tap and hold down the button.
  4. When Enter PIN if safe displays, the PIN code can be entered within 10 seconds to cancel the alert.
    • If the event is not canceled, a trained operator will receive an emergency request with your name, phone number, GPS coordinates, and PIN code. The operator will then send an SMS text message and attempt a call to confirm if help is needed. If there is no response from the SMS, the operator will attempt to call.
       
      Note: An active event can be canceled by tapping I don’t need help. This will prompt the user to verify the cancellation using their PIN code.
       
    • If there is no response or the event is still not canceled, an emergency response will be dispatched to the last known GPS location.
       
      Note: After a call is placed to the user, the user can still choose to reply by text. If no response is given to either method of communication, an emergency response will be dispatched.